As an Airfreight Controller, you will play a pivotal role in overseeing the smooth operation of airfreight shipments from origin to destination. Your responsibilities will involve coordinating with various stakeholders, including clients, carriers, customs officials, and internal teams, to ensure timely and efficient delivery of goods. This position requires strong organizational skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities:
Shipment Coordination: Manage the end-to-end process of airfreight shipments, including booking, documentation, and tracking.
Customer Communication: Serve as the primary point of contact for clients, providing updates on shipment status, addressing inquiries, and resolving issues promptly.
Carrier Management: Liaise with airlines and other transportation partners to secure space, negotiate rates, and ensure adherence to service standards.
Customs Compliance: Ensure compliance with customs regulations and documentation requirements for international shipments, including import/export declarations and permits.
Documentation: Prepare and verify shipping documents, such as air waybills, invoices, and packing lists, ensuring accuracy and completeness.
Problem Resolution: Proactively identify and address potential issues or delays in shipment processes, implementing corrective actions to minimize disruptions.
Performance Reporting: Generate reports on key performance indicators (KPIs) related to airfreight operations, analyzing trends and identifying areas for improvement.
Team Collaboration: Collaborate with internal teams, including logistics, warehousing, and customer service, to streamline processes and enhance overall efficiency.